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Refund Policy for DeogharMart

 

Last Updated: 15 June 2023

 

Thank you for shopping at DeogharMart. We strive to provide you with the best artisan products and ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help.

 

Eligibility for Refunds:

1.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We will assess the situation and provide instructions for returning the product for a refund or exchange.

 

1.2 Incorrect Product or Variation:

If you receive the wrong product or if there is a variation in the product received compared to what was ordered, please contact our customer support team within 3 days of receiving the item. We will guide you through the return process and arrange for a refund or replacement.

 

Non-Refundable Items:

Certain items are not eligible for a refund unless they are damaged or defective. Non-refundable items include:

 

Custom-made or personalized products

Perishable goods

Products that have been used, altered, or damaged by the customer

Products without the original packaging or tags

Return Process:

3.1 Contacting Customer Support:

To initiate a refund, please contact our customer support team via the following methods:

 

Email: admin@electrodatasoft.com

Helpline Numbers: 1800 8894 223, +91 8277998759

 

3.2 Providing Information:

When contacting customer support, please provide the following information:

 

Order number

Description of the issue or reason for the refund request

Supporting evidence, such as clear photos of the damaged or incorrect product

Refund Options:

4.1 Refund to Original Payment Method:

If eligible, the refund will be issued to the original payment method used for the purchase. Please allow a processing time of 7 days for the refund to be credited to your account.

 

4.2 Store Credit:

In certain cases, we may offer store credit as an alternative to a refund. This store credit can be used for future purchases on DeogharMart.

 

Shipping Costs:

5.1 Return Shipping:

If a return is required due to a damaged, defective, or incorrect product, DeogharMart will provide a prepaid shipping label or arrange for a pickup service. Please follow the instructions provided by our customer support team for the return process.

 

5.2 Non-Refundable Shipping Costs:

Please note that shipping costs paid at the time of purchase are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged product).

 

Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us using the following details:

 

Email: admin@electrodatasoft.com

Address: C/o EDST, Room No - 207, First Floor, STPI, Industrial Area, Jasidih, Deoghar, Jharkhand 814142

Helpline Numbers: 1800 8894 223, +91 8277998759

 

Please note that this Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.